At Alfa, we strongly believe in benefits of advanced technology and have made extensive investment in best available contact centre solution

Our Outbound / Inbound call handling system is a combination of equipment from the following manufacturers:

Concerto Ensemble Pro:

This is the worlds best and most efficient solution for predictive dialing, inbound call handling, monitoring process, coaching process, call recording.

This Ensemble pro solution automates our entire call-centre functionality.


Our Connectivity Partners:

Link from our offshore location to international destinations is by International Private Leased Circuits(IPLC), which ensure uptime of atleast 99.7%.

• 100% Backup for Power/Connectivity
• 100% call recording facilities.
• Remote monitoring facility is offered to the client enabling you to monitor agent interaction
   from a remote location.
• Inbound/Outbound Interactive voice response.
• Outbound Voice Broadcast.
• Voice Mails, Fax Management, Email Management.
• Web- Call Back.