Telephone Survey & Market Research- Consumers & Businesses
With our Telephone Survey Services, we help our clients to
evaluate brand perception, or attitudes towards proposed service
changes; or to conduct running mystery shopping campaigns
and competitor intelligence exercises; other requirements
include focus group and panel recruitment, or tracking customer
satisfaction.
Types of telephone research we conduct
include:
• Customer
Satisfaction surveys
• Brand awareness
surveys
• Attitudinal
surveys
• Customer
profiling for marketing lists generation
• List cleansing
and updating
• Gap Studies
• Competitor
Intelligence surveys
• Mystery
Shopping
• Readership
Habits
• Multilingual
/ BME surveys
• Any tailored
surveys
Automated IVR Surveys & Market
Research - Consumers & Businesses
If your business does not need live operators to be speaking
with your clients and would rather prefer the survey to be
conducted by using an interactive voice response system, which
calls the client, plays them a set of messages and captures
the results by predefined numbers being pressed, we can offer
this solution by using our automated dialing system which
will be combined with our IVR system. Full reporting for all
outcalls or incalls will be provided with details of options
consumers pressed and other required details
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